Privacy Policy

Introduction

SIGNS LOERA LLC (Company, we, us, or our) operates the website at https://www.loerasigns.lat and provides professional signage products and related services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, submit inquiries, purchase our services, or otherwise interact with us through any channel.

This policy applies to all personal data processed by SIGNS LOERA LLC, including data collected through our website, email communications, phone calls, in-person consultations, or any other method of interaction with our business.

By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our website or provide us with your personal information.

Information We Collect

Personal Information You Provide Directly

We collect personal information that you voluntarily provide when you interact with our business. This includes information submitted when you:

• Complete and submit a contact form or quote request on our website
• Communicate with us via email, phone, or messaging platforms
• Place an order or enter into a contract for signage products or services
• Participate in promotions, surveys, or customer feedback requests
• Engage with our customer service or support channels

The specific categories of personal information we may collect include:

• Full legal name and business or organization name
• Email address and telephone number (work and mobile)
• Physical mailing address and project site address
• Company role, title, or department
• Project specifications, design preferences, and related communications
• Billing information and payment details processed through PCI-compliant third-party payment processors
• Any additional information you choose to share voluntarily

Information Collected Automatically

When you access our website, certain information is collected automatically through cookies and similar technologies. This may include:

• Internet Protocol (IP) address and geographic region
• Browser type, version, and language preferences
• Operating system and device characteristics
• Pages visited, time spent on each page, and navigation paths
• Referring source (search engine, direct link, or referral site)
• Date, time, and duration of your visit
• Click patterns and interactions with page elements

Information from Third Parties

We may receive personal information about you from third-party sources such as business partners, referral services, publicly available databases, or analytics providers. This information is used to supplement our records and improve the accuracy of our data.

How We Use Your Information

We use the personal information we collect for the following business and commercial purposes:

• Service Delivery: To fulfill orders, design signage, schedule installations, and provide the products and services you request.
• Communication: To respond to inquiries, send project updates, confirm appointments, and provide customer support.
• Relationship Management: To manage our business relationship with you, including maintaining records of transactions and preferences.
• Billing and Payments: To process payments, issue invoices, manage accounts receivable, and maintain financial records.
• Marketing: To send promotional communications about new products, services, or special offers, but only where you have provided explicit consent or we have a legitimate business interest.
• Website Improvement: To analyze usage patterns, diagnose technical issues, and improve the functionality and content of our website.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Safety and Security: To protect the rights, property, and safety of SIGNS LOERA LLC, our customers, and the public.
• Business Operations: To conduct internal business activities such as auditing, data analysis, record keeping, and enhancement of our services.

Disclosure of Your Information

We do not sell your personal information to third parties. We may share or disclose your information only in the following limited circumstances:

Service Providers and Contractors

We may share personal information with trusted third-party service providers who perform services on our behalf and are contractually bound to maintain confidentiality and data security. These service providers include:

• Website hosting and infrastructure providers
• Payment processors and financial institutions
• Email delivery and communication platforms
• Analytics and website performance services
• Customer relationship management (CRM) systems

Developer Access

Our website is developed and maintained by Atomic Navigate. As our web development partner, Atomic Navigate may have access to server-level data, website analytics, and technical logs necessary for the maintenance, security, and improvement of our website infrastructure. Atomic Navigate is bound by professional obligations and contractual agreements to maintain the confidentiality and security of any personal data they encounter through their work on our behalf.

Legal and Regulatory Requirements

We may disclose your information if required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or warrants
• Requests from law enforcement or government agencies
• Regulatory investigations or compliance requirements
• Protection of our legal rights or defense against legal claims

Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you of any such transfer and the choices you may have regarding your information.

With Your Consent

We may share your information for purposes not described in this policy if we have obtained your explicit consent to do so.

Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity and enhance your experience on our site.

Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, enabling core features such as page navigation, form submission, and access to secure areas. These cannot be disabled.
• Performance/Analytics Cookies: Collect anonymized information about how visitors use our website, including pages visited, traffic sources, and interaction patterns. These help us improve site performance and content.
• Functional Cookies: Remember your preferences, settings, and choices to provide a more personalized experience on return visits.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns. These are only placed with your consent.

Third-Party Analytics

We may use third-party analytics services such as Google Analytics to understand website usage trends. These services collect information about your use of our website and may combine it with information from other sites. Their use of data is governed by their own privacy policies.

Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may impact the functionality of our website and limit your ability to use certain features.

Data Security

SIGNS LOERA LLC takes the security of your personal information seriously and implements reasonable technical, administrative, and physical safeguards designed to protect against unauthorized access, use, alteration, or destruction of personal data. Our security measures include:

• Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS protocols.
• Access Controls: Personal information is accessible only to authorized personnel who require access to perform their job functions.
• Secure Storage: Digital records are stored in secure environments with appropriate access restrictions. Physical documents are stored in locked facilities.
• Regular Auditing: We periodically review our security practices and data handling procedures to identify and address potential vulnerabilities.
• Incident Response: We maintain procedures for responding to potential data breaches, including notification to affected individuals and regulatory authorities as required by applicable law.
• Vendor Security: We require service providers who handle personal information on our behalf to maintain appropriate security measures through contractual agreements.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing the products and services you have requested
• Maintaining our business relationship and managing your account
• Complying with legal, tax, and regulatory obligations
• Resolving disputes and enforcing our agreements
• Maintaining legitimate business records

When personal information is no longer required for any of these purposes, we will securely delete, anonymize, or de-identify it. Retention periods vary depending on the type of data, the purpose of collection, and applicable legal requirements. Financial records and contracts may be retained for periods required by tax and commercial law.

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights with respect to your personal information. SIGNS LOERA LLC is committed to honoring your privacy rights, including:

• Right of Access: You have the right to request a copy of the personal information we hold about you and to be informed about how we process it.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal data we maintain about you.
• Right to Deletion: You may request the deletion of your personal data, subject to legal exceptions such as record-keeping requirements or ongoing contractual obligations.
• Right to Restrict Processing: You may request that we limit the way we use your data in certain circumstances, such as when you contest its accuracy.
• Right to Object: You may object to our processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data to you or to another organization in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we process your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. We may need to verify your identity before processing your request to protect against unauthorized access to personal information.

Third-Party Websites

Our website may contain links to external third-party websites, applications, or services that are not owned or controlled by SIGNS LOERA LLC. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policy of every website you visit before providing personal information. The inclusion of a link on our website does not imply endorsement, sponsorship, or affiliation with the linked entity.

Childrens Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have inadvertently collected personal data from a child under 18 without appropriate parental consent, we will take immediate steps to delete that information from our records. If you believe we may have collected information from a minor, please contact us immediately so we may address the situation.

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information. As a small business, SIGNS LOERA LLC is committed to transparency about our data practices:

• We do not sell personal information to third parties
• We do not share personal information for cross-context behavioral advertising
• You have the right to know what personal information we collect, the sources from which it was collected, and the business purposes for collection
• You have the right to request deletion of your personal information
• You have the right to non-discrimination for exercising your privacy rights

We do not currently meet the threshold for mandatory CCPA compliance but voluntarily provide these disclosures in the interest of transparency. California residents may direct privacy requests to the contact information provided below.

International Data Transfers

SIGNS LOERA LLC is based in the United States, and any personal information we collect is processed and stored within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

The data protection and privacy laws of the United States may differ from those in your jurisdiction. By providing personal information to us, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Privacy Policy and applicable U.S. law.

Changes to This Privacy Policy

SIGNS LOERA LLC reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, technologies, legal requirements, business operations, or other factors. When we make material changes, we will update the Last Updated date displayed at the top of this page and may provide additional notice through a prominent announcement on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any modifications to this policy constitutes your acknowledgment and acceptance of the updated terms. If we make significant changes that materially affect how we handle your personal data, we will make reasonable efforts to notify you directly.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your personal information, please reach out to us using any of the following methods:

• Company: SIGNS LOERA LLC
• Address: 222 N 1200 W Trlr 105, Orem, UT 84057-4447, US
• Email: jie.w@loerasigns.lat
• Phone: +1 (505) 643-0661
• Website: https://www.loerasigns.lat

For technical or website-related privacy concerns, you may also contact our website developer, Atomic Navigate, through their available support channels.